Shipping policy
Free US Shipping on Every Order
We offer free standard shipping on all orders to US addresses. No minimum spend required.
Delivery Timeframes
Standard delivery: 6–12 business days from courier pickup.
Once your payment is received, we arrange factory dispatch (2–3 days transit to our warehouse). After quality inspection, your order is picked up by courier and shipped out same day. The 6–12 business day delivery window begins once the courier collects your package.
Order Processing
Orders are processed within 24–48 hours. Orders placed on weekends or federal holidays will be processed the next working day.
Tracking Your Order
Once dispatched you will receive an email with your tracking number. You can use this to monitor your delivery.
If you haven't received a tracking email within 5 business days of ordering, please check your spam folder or contact us at getpurrly@hotmail.com.
Delayed or Lost Orders
If your order has not arrived within 14 business days of your dispatch notification, please contact us at getpurrly@hotmail.com with your order number. We will investigate immediately and either resend your order or issue a full refund.
Damaged in Transit
If your order arrives damaged, please photograph the packaging and product and email us at getpurrly@hotmail.com within 7 days. We will send a replacement at no cost to you.
International Shipping
Currently we ship to US addresses only. International shipping will be available soon — sign up to our email list to be notified.
Contact Us
For all shipping queries: getpurrly@hotmail.com